Introduction
Hopeful Horizon Home Solutions ("Hopeful Horizon," "we," "us," or "our") operates hopefulcashoffers.com and connects homeowners with fair, fast cash offers on their property. This Privacy Policy explains what personal information we collect when you visit our site or request a cash offer, how we use and share it, and the choices available to you.
By submitting a form on our website or otherwise providing us your information, you agree to the collection and use of information in accordance with this policy. If you don't agree with our practices, please don't submit your information to us.
Information We Collect
We collect information in two ways: what you give us directly, and what's gathered automatically when you use our site.
Information you provide
- Contact details — first and last name, phone number, and email address
- Property information — the address of the home you're inquiring about, and any details you share about its condition or your situation
- Any other information you choose to include when you call, text, or email us
Information collected automatically
- Device and usage data — IP address, browser type, pages viewed, and time spent on our site
- Cookies and similar technologies (see Cookies & Tracking below)
How We Use It
We use the information we collect to:
- Evaluate your property and prepare a fair cash offer
- Contact you about your inquiry, your offer, and next steps
- Connect you with a local cash home buyer from our partner network when appropriate
- Improve our website, marketing, and the overall experience of working with us
- Meet legal, tax, and recordkeeping obligations
Calls, Texts & Email
When you submit your phone number or email through our website, you give Hopeful Horizon (and the local cash buyers we may connect you with) explicit consent to contact you about your property — by phone call, SMS/MMS text message (including through automated dialing or texting systems), or email — even if your number is registered on a state or federal Do Not Call list.
Consent to receive calls or texts is never a condition of doing business with us. Message and data rates may apply. Message frequency varies.
You can withdraw consent at any time — reply STOP to any text message, tell us during a call, or reach out using the contact details in Section 13. We'll process your request promptly, though you may receive one final confirmation message.
How We Share It
We do not sell your personal information to advertisers or data brokers. We do share it in the following limited circumstances:
- Local cash buyer network — so that a vetted local investor or buyer can evaluate your property and present you with an offer
- Service providers — vendors who help us operate our business, such as form processing, scheduling, and communications tools, bound by confidentiality obligations
- Legal requirements — when required to comply with a subpoena, court order, or other legal process, or to protect the rights, property, or safety of Hopeful Horizon or others
- Business transfers — in connection with a merger, acquisition, or sale of assets, subject to standard confidentiality protections
Cookies & Tracking Technologies
Our website uses cookies and similar technologies to remember your preferences, understand how visitors use our site, and measure the performance of our marketing campaigns. This may include analytics tools and advertising pixels from providers like Google and Meta.
Most browsers let you block or delete cookies through their settings. Blocking cookies may affect how parts of our site function, but it won't prevent you from reaching us by phone or through our contact form.
Data Retention & Security
We keep your information only as long as needed to fulfill the purposes described in this policy, or as required by law — typically for the duration of our relationship with you plus a reasonable period afterward for recordkeeping.
We use reasonable administrative, technical, and physical safeguards to protect your information. That said, no method of transmission or storage is 100% secure, and we can't guarantee absolute security.
Your Rights & Choices
Depending on where you live, you may have rights to access, correct, delete, or receive a copy of your personal information, and to opt out of certain sharing. California residents, for example, have rights under the California Consumer Privacy Act (CCPA), including the right to know what we collect and to request deletion.
To exercise any of these rights, contact us using the information in Section 13. We'll verify your request and respond within the timeframe required by applicable law.
Do Not Call / Do Not Track
If you'd like to be added to our internal do-not-call or do-not-contact list, let us know using any of the contact methods below and we will honor your request. Our website does not currently respond to browser "Do Not Track" signals.
Children's Privacy
Our services are directed at adults, specifically homeowners age 18 and older. We do not knowingly collect personal information from children under 13. If we learn we've inadvertently collected information from a child under 13, we'll delete it promptly.
Third-Party Links
Our website may contain links to third-party sites we don't operate or control. This Privacy Policy applies only to hopefulcashoffers.com — we encourage you to review the privacy practices of any third-party site before providing information to it.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We'll post the revised policy here with an updated "Last updated" date. Material changes will be reflected prominently on this page.
Contact Us
Questions about this policy, or want to exercise a privacy right? Reach out any time — a real person reads every message.